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We are your on-line source for diamonds and gems certification. Are reputation and high standards of certification on diamonds and gems make us a highly used service for many purchasers. Visit our website for more information. Check here What do the airplane and mailbox icons stand for on the checkout screen? The indicates the catalog is available for Standard Delivery. If you select standard delivery, your request is sent directly to the catalog publisher and should arrive within 3-8 weeks. The indicates the catalog is available for Express Delivery. For participating catalogs, our company maintains a limited stock of catalogs at our site. For these publications you can request Express Delivery to receive in-stock catalogs within 10 days. All catalogs ordered with Express Delivery will be sent in one package by regular mail at an additional cost of $1 per catalog. (Catalogs not in stock at our company''s warehouse at the time of your order will be sent directly from the catalog company and will arrive in 3-8 weeks). Does Express Delivery cost $1 per order or $1 per catalog? We want you to be happy. If you are not completely satisfied with the items you receive, simply return them for a full, unconditional refund of the price of the items. If you decide to purchase merchandise from one of the catalogs ordered from our company, all returns are subject to the policy of the individual catalog retailer. our company is a service company providing your name and address to companies from which you have requested information. We do not provide or guarantee any merchandise ordered from the individual catalog retailers. I live outside of the US. Can I still order from our company? Each publisher maintains their own guidelines for shipping internationally. The availability of each item is listed on the descriptive page for that publication, directly below the price. The options are Worldwide , United States , Canada and any combination thereof. How do I change my mailing address or e-mail address? You can change the information we have on file for you at any time. If you are one of our our company members and would like to view and/or change any of your information, including your interest areas and what types of information you receive, please visit our "Edit Your Preferences" page by clicking on the link located at bottom of our home page. If you are ordering for the first time, you can correct your address throughout the checkout process. You can also reply to the order confirmation e-mail with any necessary changes. If you have already placed your order and received verification, please send any changes to confirmationservice@our company and be sure to include your first and last name and zip code as placed in the original order. Without your first and last name and zip code, we will not be able to locate your order. |
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